Voice over Internet Protocol (VoIP) phone systems have been
a growing trend for several years, and they’re only getting more popular. They’re
also not just for big businesses and organizations. Small organizations can
benefit greatly from VoIP systems, and here’s how:
VoIP has crystal-clear call quality
Voice technology over the last several years has far
surpassed traditional landline voice quality. VoIP and HD calling allow for
reliable, crystal-clear voice quality for both parties.
VoIP systems are multi-functional
Your VoIP phone isn’t just a phone; it’s a whole system with
many functions. VoIP utilizes other communication services like instant
messaging, teleconferencing and video conferencing, presence information, and
receiving voicemails and faxes via email.
Since everything is connected via the internet, you can hold
video conference calls with parties across the world in real time. Break free
of the office without losing touch with your team or your clients.
VoIP is more secure
All inbound and outbound information—all phone calls, all voicemails,
all everything—is encrypted and protected with VoIP. You simply don’t have to
worry about phone lines being tapped or personal information being syphoned.
Take your office calls on the go
Since everything is internet-based, you can make and take
phone calls from your VoIP handset, your computer, or your smartphone wherever
you have an internet connection. You can also easily transfer calls between
colleagues without needing to dial another phone number.
Automated answering for easier call flow
If you field a lot of phone calls with routine questions,
you can program an automated answering service to answer those questions and
free your time up for more important ventures. You can also program
announcements if your customers need to be made aware of anything.
Record and audit calls
With calls being recorded and stored, you and your team can
review important calls whenever you need, and you can also get insight on call
statistics to allow you to tweak processes and improve flow.
No more phone tag
VoIP has a unique no-answer forwarding feature where a call
will forward onto multiple devices (and even multiple users) before going to
voicemail. This call forwarding greatly cuts down on missed calls and missed
opportunities to grow your business.
The bottom line is that VoIP systems are more cost effective
that traditional phone systems. On average, a business can expect to pay
several $5 less per line per month with VoIP service, so you get all these
benefits at a lower cost to you!
No matter which way you look at it, VoIP systems have landlines beat. If you’re thinking of making the switch from landline to VoIP, get started with a consultation from one of our experts. Call Digifone at (614) 635-9676 or fill out our contact form to learn more about what VoIP can do for you.